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Helpdesk MENDELU

Planned short maintanance

Due to planned maintenance, the Helpdesk will be temporarily redirected. On Friday, 25 September, from 13:30 to 15:00, please use the alternative address Helpdesk MENDELU.

Thank you for your understanding.

  1. Helpdesk MENDELU
  2. OIT Helpdesk

OIT Helpdesk

Requirements for university-wide IT. Official OIT website: service guides. If you do not know the type of request, create a General IT Request.

  • Common Requests

    General IT request (software, configuration, support), Bulk email request, ESSL (question or issue)
  • Problem or outages

    Report IT incident, Report a problem with a system/hardware
  • Access or account change requests

    Access permission to Wi-Fi for Guests
  • Requests for equipment, software, or licenses

    Connecting a device to the network, Request for infrastructure, Request for a university license
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